Shipping policy

1. Order Processing Time

All orders are processed within 5-7 business days (Monday through Friday, excluding holidays) after receiving payment and proof approval. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 3-5 business days.
  • Expedited Shipping: Delivery within 2-3  business days.
  • Overnight Shipping: Delivery by the next business day.

Please note that delivery times are estimates and may vary depending on the destination and carrier delays beyond our control.

3. Shipping Rates

Shipping charges are calculated based on the weight, dimensions, and destination of the order. You can view the shipping cost for your order at checkout before completing your purchase.

4. International Shipping

We currently do offer international shipping.

*Please be aware that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

5. Local Delivery and In-Store Pickup

For customers in the [insert local area], we offer:

  • Local Delivery: Available for addresses within 10 miles of 43076 Delivery is typically made within 5-7 business days.
  • In-Store Pickup: At this time, we do not allow store pickups. Sorry for the inconvenience. 

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package through the carrier's website.

7. Shipping Restrictions

Please note the following restrictions:

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Certain products may have shipping restrictions due to size, weight, or destination. If applicable, these restrictions will be noted on the product page.

8. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within [insert number] days at [insert contact information]. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.

9. Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at [insert contact information]. Once an order has been processed or shipped, changes or cancellations may not be possible.

10. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at:

Grants Design and Engraving LLC 
Grantsengraving740@gmail.com